Personality Language ™

Personality Language ™  Insight July, 2009

Real World Communication:

The Power of People PatternsTM and Personality LanguageTM

You are about to enter into a new way of seeing the world and of understanding the nature of true communication.

All of human interaction comes down to one simple question:

How is it possible to be an idiot?

Seriously, answer the question to the best of your ability. There is no one correct answer. We think that people are idiots because they are stupid, crazy, dangerous, mean and vindictive and or they are angry. There is also the possibility that they are here to make our lives miserable and often do.

Think about it. It is a typical human response to think of others who don’t act like us to be idiots. The real reason that we think that people are idiots is because they think differently than we do, they behave differently than we do and they react to situations and to people differently than we do. Furthermore, they value different things than we do.

The truth of the matter lies elsewhere. The real truth is that everyone is, in fact, an idiot. There are actually many kinds of idiots in the world. The real idiots are the ones that don’t realize that they are idiots.

So the key is to find out what kind of idiot you are and then to determine what kind of idiots are around you, whether at the office, at home, or wherever you may be on any given day or in any given situation.

Now, given the fact that we are surrounded by idiots all around the globe in the most unlikely of places, there are several points which you need to understand from the start.

1 Know your outcome: You need to know how you want a person to respond to your communication.
2 Next you need to pay attention to the person to find out if the response that you are getting is the one you want.
3 If it is not the one you want, you have to tailor your communication to the particular People PatternsTM of the person with whom you are communicating.

Remember that it doesn’t have to make sense to you. It just has to make sense to the person or to the people in your given communication exchange. To understand what makes sense to them, you have to understand their combination of People Patterns(tm) which are the basis of what we refer to as Personality LanguageTM.

Once you can present your message in terms of their values and their model of the world, it becomes undeniable.

The bottom line is that you just have to understand how the different types of idiots in the world think and behave. This is what People PatternsTM and Personality LanguageTM will do for you. This knowledge imparts a great deal of power, much more than you realize at this point in time. It is the power to influence and to persuade others in a positive way that leads to the outcome that you desire.

And, if you don’t do this, you won’t get your outcomes. You won’t get people to respond the way you would like them to respond. You will waste a great deal of time, resources and effort in a futile attempt to badger, cajole or force people to do what you want them to do. All this to no avail.

Let’s give you a specific example of how to apply a specific People PatternTM to the sales process. Given today’s tight economy you need an edge that will help to increase your sales and connect to your prospects as well as to your existing customers on whom you should focus more than ever.

Imagine you are selling a car or anything for that matter, and you excited about the features and benefits of your product. You are totally focused on the merits of your incredible car or product and as such, you talk about the amazing features and benefits that you have to offer. Whatever you are selling, you are enamored with the features and benefits of your product instead of focusing on the real triggers in the mind of your prospects that spur them to buying your product.

Loving the benefits of your product is great and certainly comes through in your communication. The problem with this is that you are missing out on half of a given customer base. When you speak about the benefits of your product, you are conveying a message that computes in the minds of approximately 50% of your customers. How can that be?

How is it possible for such idiocy to occur? Well, we are talking about a particular type of idiocy that reflects a person’s motivation to buy or not to buy. In fact, it is the form of idiocy that reveals why people are motivated to do anything if life.

It all comes down to the Motivation People PatternTM. People buy for one of two reasons. People buy either because:

1 they want to have, to get or to obtain something

2 they want to avoid something that they don’t want.

People who buy because they want to have or to get something are called Move Toward people. So in selling them your product, you will want to focus on the benefits and features of the product that provide them with what they want. You will want to tell Move Toward customers how your product will help them. In addition, show your customer or prospect how your product will meet their specific needs.

People who buy things because they want to avoid something that they don’t want are called Move Away From people. In selling to someone with this motivational trigger, you simply don’t talk about the features and benefits of your product. That will go in one ear and out the other. Your message will not make sense to them given this particular People PatternTM. Instead, you have to reassure them that your product or service will help them to avoid or to eliminate what it is that they don’t want. Stress how your product or service will help to minimize hassles.

For example, in selling a car, you would tell them that buying your particular car will help them to avoid breakdowns and potential problems on the road. You would focus on the reliability of your product since it will enable them to avoid lemons and issues that would otherwise come up with other cars.

In general, in selling anything to a Move Away From person, mention that your product doesn’t have the drawbacks that other products have, particularly if they have used them and not happy with them.

The bottom line, then, is to know whether or not your prospect or customer is a Move Toward or Move Away From person. No matter what you are selling, it is critical that you address both types in order to communicate effectively with everyone. If you don’t use the Motivation People PatternTM in your communication, regardless of the form it takes, you will be losing half the customers from the get-go. You will lose them because you will not be speaking to them using their Personality LanguageTM. So you might as well be conversing in a foreign language to them!

In future Newsletters, we will be addressing each of the People PatternsTM in the context of sales and show you how to apply them to increasing your sales and to connecting with your prospects and existing customers. We will also be sharing specific insights about sales which we have acquired in having professionally modeled superior salespeople.

Have fun discovering your own People PatternsTM as well as those of your customers! Learn to speak their respective Personality LanguageTM and watch your sales increase!

BREAKING NEWS: In a few weeks look out for the release of our latest book, Personality LanguageTM, Speak the Right Moves: How to Persuade and Influence Virtually Anyone When it Really Matters. If you want to be ahead in the game and have a seductive Primer on influence and persuasion using Personality LanguageTM, you will want to have this in your library.